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Three Agent Runs Passed. One Missing Handoff Broke the Workflow

This story is from 2026-09-10. It is preserved in the archive; the latest stories are on the live feed.

My triage agent extracted a refund request and its order reference. The refund specialist said the reference was missing. The escalation agent then opened a generic support ticket. All three runs completed successfully. Viewed separately, each trace told a plausible story. Viewed as one user journe…

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  1. 2026-09-10 14:45 · DEV Community — AI
    Three Agent Runs Passed. One Missing Handoff Broke the Workflow

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