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Token Freeloading: Why Your Support Chatbot's Cloud Bill Doesn't Match Its ROI

This story is from 2026-08-30. It is preserved in the archive; the latest stories are on the live feed.

You shipped an AI support bot. Deflection rates look great. Then finance forwards you the OpenAI invoice and asks a very reasonable question: why did it triple last month while ticket volume stayed flat? Welcome to token freeloading. It's the slow leak that turns a profitable chatbot into a cost ce…

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  1. 2026-08-30 12:00 · DEV Community — AI
    Token Freeloading: Why Your Support Chatbot's Cloud Bill Doesn't Match Its ROI

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