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'"Transfer to a Human" Is Not One Feature — It Is Five'

When a vendor says "it transfers to a human", they are describing a button. When your customer experiences a transfer at 19:40 on a Friday, they are experiencing the result of five separate configurations — and if any one of them is wrong, the call dies. This is the least glamorous part of voice au…

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  1. 2026-11-13 04:06 · DEV Community — AI
    '"Transfer to a Human" Is Not One Feature — It Is Five'

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