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Triage support tickets locally with a 449 MB decision model

This story is from 2026-10-29. It is preserved in the archive; the latest stories are on the live feed.

Every support inbox asks the same three questions of every ticket: who should handle it, does the customer want their money back, and how much is on fire. The usual fix is to ask an LLM, write a parser for whatever it decides to say, and then write a second parser for the day it answers "Billing (p…

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  1. 2026-10-29 16:25 · DEV Community — Machine Learning
    Triage support tickets locally with a 449 MB decision model

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