Understanding customer feelings: a simple guide to sentiment analysis
What is sentiment analysis? Sentiment analysis, also known as opinion mining, is a process of determining the emotional tone behind a piece of text. It’s about understanding whether a customer is happy, sad, angry, or neutral about a product, service, or experience. Businesses use it to gain insigh…
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- 2026-11-08 03:20 · DEV Community — Machine Learning
Understanding customer feelings: a simple guide to sentiment analysis