AINewsnow

Up to 5 fewer tokens on the same ServiceNow task: why prompt and tool optimisations matter

This story is from 2026-09-28. It is preserved in the archive; the latest stories are on the live feed.

This test put one small ServiceNow task through three AI tools: SNcode , Claude Code + ServiceNow SDK and Build Agent . All three used the same model, Claude Sonnet. The biggest differences came from how each tool prompts the model and which tools it gives it. Each tool finished the task in the end…

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  1. 2026-09-28 14:45 · DEV Community — AI
    Up to 5 fewer tokens on the same ServiceNow task: why prompt and tool optimisations matter

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