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Using LLM for Text Classification and Clustering in Business Applications

This story is from 2026-09-08. It is preserved in the archive; the latest stories are on the live feed.

We are building a support ticket triage pipeline that classifies incoming messages by category and urgency, then clusters them by root cause theme so support managers can spot systemic issues. Running this on Oxlo.ai keeps costs predictable because you pay per request, not per token, which matters…

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  1. 2026-09-08 17:39 · DEV Community — AI
    Using LLM for Text Classification and Clustering in Business Applications

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