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Using MCP for a support handoff

This story is from 2026-10-24. It is preserved in the archive; the latest stories are on the live feed.

Before I pick up a question about an order, I'd want to see what we've told the customer so far. I wouldn't want to ask the customer for something they've already sent. The message in front of me might be their second or third attempt to get an answer. I'd want the assistant to read back a little,…

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  1. 2026-10-24 10:38 · DEV Community — AI
    Using MCP for a support handoff

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