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Voice-AI Overflow Is a Capacity Policy, Not a Transfer Button

This story is from 2026-10-25. It is preserved in the archive; the latest stories are on the live feed.

Voice-AI Overflow Is a Capacity Policy, Not a Transfer Button When an inbound line is busy, the operational question is not simply “Can the voice agent transfer this caller?” It is “Which next action can the business actually complete, with a bounded wait and a truthful promise, for this caller rig…

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  1. 2026-10-25 08:18 · DEV Community — AI
    Voice-AI Overflow Is a Capacity Policy, Not a Transfer Button

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