We Built a RAG Chatbot for Customer Support That Cut Tickets by 73%
This story is from 2026-09-30. It is preserved in the archive; the latest stories are on the live feed.
Our team at Pimjo runs more than a dozen products. Support tickets kept asking the same things: how refunds work, how an integration connects, where to find an API key. Every answer already existed in our documentation. Customers still waited hours for someone to send them a link. We tried a chatbo…
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- 2026-09-30 04:33 · DEV Community — AI
We Built a RAG Chatbot for Customer Support That Cut Tickets by 73%