We built a support widget with no human handoff. Here's why that's the honest version.
This story is from 2026-09-06. It is preserved in the archive; the latest stories are on the live feed.
Every agency has put a chat bubble on a client's site and then watched what happens to it. The client is a six-person firm. Nobody is assigned to the inbox. A visitor types "do you do Saturday appointments?" at 21:40, gets "an agent will be with you shortly", and leaves. On Monday somebody notices…
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- 2026-09-06 14:00 · DEV Community — AI
We built a support widget with no human handoff. Here's why that's the honest version.