We put AI into a client's support inbox last year. Here's what changed and what didn't.
This story is from 2026-09-12. It is preserved in the archive; the latest stories are on the live feed.
The research says around 80% of customers will go to a competitor after more than one bad experience. I run an AI agency and support is the process we get asked about most. Last year we built one for an ecom client that now handles about three quarters of their tickets. Here's where it paid off in…
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- 2026-09-12 15:29 · r/AI_Agents
We put AI into a client's support inbox last year. Here's what changed and what didn't.