We read 8,300 low-star eSIM reviews. Support is rarely the cause, and often the multiplier.
This story is from 2026-09-27. It is preserved in the archive; the latest stories are on the live feed.
If you run support at an eSIM company, here is the uncomfortable finding from our latest benchmark: customer service is the main complaint in only 11% of 1–2★ reviews, but it shows up in 27% of them. Support rarely breaks the trip. It decides whether a broken trip becomes a one-star review. Some co…
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- 2026-09-27 05:37 · DEV Community — AI
We read 8,300 low-star eSIM reviews. Support is rarely the cause, and often the multiplier.