We stopped guessing which prompt version a customer hit
Our customer facing assistant gave different answers to the same request across two parallel deployments and neither engineering nor CX could reproduce the bad path. Prompt templates lived in three code paths, a model switch had its own flag and the rollout record only told us which service build h…
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- 2026-09-22 17:22 · r/PromptEngineering
We stopped guessing which prompt version a customer hit