We tested AI support agents against real tickets—not demo questions. Here’s the scorecard we used.
If you’re evaluating an AI agent for customer support, I’d avoid starting with feature checklists. Take 30–50 real, anonymized support tickets and score each tool on: Was the answer correct? Could the customer verify the source? Did it ask for needed context instead of guessing? Did it escalate app…
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- 2026-09-22 20:45 · r/AI_Agents
We tested AI support agents against real tickets—not demo questions. Here’s the scorecard we used.