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What Agentic AI Actually Changes in a Dynamics 365 Contact Center

This story is from 2026-10-14. It is preserved in the archive; the latest stories are on the live feed.

Most contact centers still measure success the way they did a decade ago: queue length, average handle time, first-call resolution. These numbers made sense when a human answered every interaction and routing was the hardest technical problem to solve. Agentic AI changes that equation. It does not…

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  1. 2026-10-14 16:48 · DEV Community — AI
    What Agentic AI Actually Changes in a Dynamics 365 Contact Center

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