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What AI agents are good for contact centers?

This story is from 2026-09-14. It is preserved in the archive; the latest stories are on the live feed.

We’re looking at AI agents for a pretty high volume support operation and every vendor demo makes it look like the bot can solve anything. I’m more curious about what happens once real customers start using it. Main things we care about are voice support, decent containment, clean handoffs to human…

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  1. 2026-09-14 21:03 · r/AI_Agents
    What AI agents are good for contact centers?

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