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What Building SupportMind Taught Us About AI Agents

This story is from 2026-09-28. It is preserved in the archive; the latest stories are on the live feed.

Hackathons have a way of turning simple ideas into surprisingly interesting engineering problems. Our starting idea sounded straightforward: Build an AI customer-support agent that remembers customers. Then we started asking questions. What exactly should it remember? How does it retrieve the right…

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  1. 2026-09-28 23:36 · DEV Community — AI
    What Building SupportMind Taught Us About AI Agents

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