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What the Human Should See When an Agent Hands Off

There is a moment that decides whether an AI agent feels like a colleague or like a badly built phone tree: the handoff. If the human receiving the call has to ask "sorry, what was this about?", the customer has now told their story twice — once to a machine, once to a person. That repetition is th…

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  1. 2026-11-13 04:05 · DEV Community — AI
    What the Human Should See When an Agent Hands Off

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