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What Users Think of Generative AI: A Cross-Platform NLP Analysis of Trust and Friction in App Store Reviews

This story is from 2026-09-18. It is preserved in the archive; the latest stories are on the live feed.

arXiv:2609.19151v1 Announce Type: new Abstract: Generative AI (GenAI) applications have achieved rapid consumer adoption, yet little large-scale research examines user-perceived quality, trust, and adoption barriers. We present one of the first cross-application analyses of app store reviews for si…

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  1. 2026-09-18 04:00 · arXiv cs.CL
    What Users Think of Generative AI: A Cross-Platform NLP Analysis of Trust and Friction in App Store Reviews

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