What Users Think of Generative AI: A Cross-Platform NLP Analysis of Trust and Friction in App Store Reviews
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arXiv:2609.19151v1 Announce Type: new Abstract: Generative AI (GenAI) applications have achieved rapid consumer adoption, yet little large-scale research examines user-perceived quality, trust, and adoption barriers. We present one of the first cross-application analyses of app store reviews for si…
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- 2026-09-18 04:00 · arXiv cs.CL
What Users Think of Generative AI: A Cross-Platform NLP Analysis of Trust and Friction in App Store Reviews