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What's actually worth automating in customer support with AI agents?

Hi, I've been thinking about where AI customer support automation actually delivers the most value. A lot of the conversation focuses on automation rates, but I think there's a pretty big difference between automating a reply and automating a resolution. For example: Customer asks, "Where's my orde…

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  1. 2026-10-19 20:04 · r/AI_Agents
    What's actually worth automating in customer support with AI agents?

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