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Whatsapp bot to human handoff..how do you decide when the agent should stop?

Our AI agent handles most first questions on whatsapp fine.. problem is knowing when to pass to a human... sometimes it holds on too long and the customer gets annoyed, sometimes it hands off stuff it could answer.. What rules are you using? Confidence threshold or keyword rules? Curious what’s wor…

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  1. 2026-10-29 11:19 · r/AI_Agents
    Whatsapp bot to human handoff..how do you decide when the agent should stop?

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