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WhatsApp Is Becoming a Sales Channel, Not Just a Messaging App

This story is from 2026-09-01. It is preserved in the archive; the latest stories are on the live feed.

For many businesses, WhatsApp is where customer conversations actually happen. Customers ask questions. They request prices. They share requirements. They schedule appointments. They follow up on orders. They negotiate. And eventually, they buy. The challenge is managing these conversations at scal…

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  1. 2026-09-01 11:25 · DEV Community — AI
    WhatsApp Is Becoming a Sales Channel, Not Just a Messaging App

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