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When AI and human reviewers disagree on an AI agent's call, who decides?

I work in communications on the vendor side, and I'm curious how teams handle disagreements when reviewing AI support calls. Say a voice agent is rescheduling an appointment when the customer asks to cancel it. The agent cancels it after completing the required checks, but an AI evaluator marks it…

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  1. 2026-10-13 13:55 · r/AI_Agents
    When AI and human reviewers disagree on an AI agent's call, who decides?

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