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When Customer Context Went Missing, Hindsight Fixed My Design

This story is from 2026-09-28. It is preserved in the archive; the latest stories are on the live feed.

I originally thought customer memory was a storage problem. It turned out to be a retrieval and trust problem. When I built FUEGO, a customer relationship memory agent, I wanted one simple behaviour: before a customer meeting, the system should remember what happened before without forcing someone…

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  1. 2026-09-28 19:06 · DEV Community — AI
    When Customer Context Went Missing, Hindsight Fixed My Design

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