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When Should an AI Agent Hand Off to a Human? A Decision Framework

Every conference talk about AI agents contains the same diagram: the agent handles a conversation, then "escalates if needed". Nobody defines "if needed". That undefined word is where most deployments fail — in one of two directions. The two failure modes Everything escalates. The agent is cautious…

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  1. 2026-11-13 04:05 · DEV Community — AI
    When Should an AI Agent Hand Off to a Human? A Decision Framework

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