AINewsnow

When to Call an LLM: A Confidence-Gated Hybrid for Cost-Effective Emotion Recognition in Conversational AI

This story is from 2026-09-17. It is preserved in the archive; the latest stories are on the live feed.

arXiv:2609.17977v1 Announce Type: new Abstract: Emotion recognition in conversation (ERC) is a production capability behind agent-assist prompts, escalation routing, and post-call analytics in contact-center-as-a-service (CCaaS) platforms, where cost and latency constraints matter as much as accura…

Read the full story at arXiv cs.AI ↗

Timeline · 1 report

  1. 2026-09-17 04:00 · arXiv cs.AI
    When to Call an LLM: A Confidence-Gated Hybrid for Cost-Effective Emotion Recognition in Conversational AI

More stories

  1. Trump announces a new 'AI Force,' but says he will not 'stifle' AI — Business Insider AI
  2. AI's role in building AI surging? Anthropic says Claude now leads 26% of its R&D — Mint AI
  3. Introducing Kimi K3 on Amazon Bedrock — AWS Machine Learning Blog
  4. Introducing Amazon SageMaker HyperPod Inference Gateway — AWS Machine Learning Blog
  5. Anthropic, OpenAI, SpaceXAI, Google sued over call to ‘pace’ AI development — Politico Technology
  6. Google's Gemini AI hacks three other companies during security test — Sky News Technology
  7. Gemini Hacked Three Companies in First Known Breakout by Google’s AI — Wall Street Journal Technology
  8. OpenAI reveals cases of ‘concerning’ AI behaviour as it announces new disclosure system — The Guardian AI

Get the daily brief of stories like this at 6:30 every morning →