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When Your AI Agent Costs You a Customer: Building Automation That Doesn't Backfire

This story is from 2026-09-02. It is preserved in the archive; the latest stories are on the live feed.

You heard about AI agents from a podcast, a competitor's blog post, or maybe your own team's pleading Slack messages. The promise is seductive: an AI that books appointments, answers customer questions, routes inquiries, even updates records. All without you hiring three more people. So you try it.…

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  1. 2026-09-02 09:04 · DEV Community — AI
    When Your AI Agent Costs You a Customer: Building Automation That Doesn't Backfire

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