Why Cisco is turning contact centers into context centers
This story is from 2026-09-11. It is preserved in the archive; the latest stories are on the live feed.
A customer calling a support line doesn't think about org charts. They don't know or care whether they've reached the storefront, the billing department or the contact center, since to them it's all just one continuous relationship with a brand. Most companies can't deliver on that assumption today…
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- 2026-09-11 20:18 · SiliconANGLE AI
Why Cisco is turning contact centers into context centers
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