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Why our support health score drops 25 points on a quiet week

This story is from 2026-09-28. It is preserved in the archive; the latest stories are on the live feed.

I scored one support account once a day for eleven days and added nothing to it. No new tickets, no messages, no resolutions. It went from 80 to 55 and crossed a band boundary on the way down. Two of the eight signals in the score read the clock, and that is the whole explanation. We build Statewav…

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  1. 2026-09-28 14:18 · DEV Community — AI
    Why our support health score drops 25 points on a quiet week

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