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Why "Practice on Customers" is a Legacy Strategy We Can No Longer Afford

This story is from 2026-09-06. It is preserved in the archive; the latest stories are on the live feed.

For decades, the standard operating procedure for onboarding sales reps and support agents has followed a predictable, albeit painful, pattern: give them a week of slide decks, a day of "shadowing" a veteran, and then throw them into the deep end. We call this "learning on the job." In reality, it’…

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  1. 2026-09-06 08:30 · DEV Community — AI
    Why "Practice on Customers" is a Legacy Strategy We Can No Longer Afford

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