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Why "Practice on the Customer" is a Multi-Million Dollar Mistake

This story is from 2026-09-18. It is preserved in the archive; the latest stories are on the live feed.

In most organizations, the most expensive part of a new hire's journey isn't their salary or their equipment. It’s the "Ramp Gap"—that precarious window of time where an agent is technically "on the floor" but isn't yet proficient. During this phase, companies often fall into a dangerous trap: they…

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  1. 2026-09-18 08:30 · DEV Community — AI
    Why "Practice on the Customer" is a Multi-Million Dollar Mistake

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