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Why ServiceNow built a startup inside itself to take on AI-native rivals

This story is from 2026-10-01. It is preserved in the archive; the latest stories are on the live feed.

CEO Bill McDermott explains how Flow, the company’s new conversational AI service desk, is designed to be faster to deploy—and harder for AI-native challengers to undercut.

Read the full story at Fast Company AI ↗

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  1. 2026-10-01 13:00 · Fast Company AI
    Why ServiceNow built a startup inside itself to take on AI-native rivals

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