AINewsnow

Why Traditional IVRs Are Obsolete: Transitioning to Conversational Voice AI

This story is from 2026-09-25. It is preserved in the archive; the latest stories are on the live feed.

Why Traditional IVRs Are Obsolete: Transitioning to Conversational Voice AI "Press 1 for Sales, Press 2 for Support, or stay on the line..." For over three decades, dual-tone multi-frequency (DTMF) IVR systems have been the universal front door for customer service hotlines. Yet, customer frustrati…

Read the full story at DEV Community — AI ↗

Timeline · 1 report

  1. 2026-09-25 16:16 · DEV Community — AI
    Why Traditional IVRs Are Obsolete: Transitioning to Conversational Voice AI

More stories

  1. Bring more intelligence to everyday work with GPT-6 Sol and GPT-6 Luna on Amazon Bedrock — AWS Machine Learning Blog
  2. Gemini 3.8 text-to-speech says hello — Google Gemini Blog
  3. Introducing Gemini 3.8 Live with Live Avatar — Google Gemini Blog
  4. OpenAI ‘agent’ hacked an Australian health service website — Financial Times AI
  5. Sam Altman’s remarks at the United Nations Security Council — OpenAI News
  6. Introducing Ray-Ban Meta Audio and More AI Glasses Styles — Meta Newsroom
  7. A federal appeals court upholds DOD's Anthropic blacklisting, finding Claude's integration with DOD systems is "a statutorily covered national-security risk" (Ashley Capoot/CNBC) — Techmeme
  8. Google Is Sending an A.I. Data Center to Outer Space — New York Times Technology

Get the daily brief of stories like this at 6:30 every morning →