Why Your New Hires Are Failing Their First Customer Calls (And How to Fix It)
This story is from 2026-09-01. It is preserved in the archive; the latest stories are on the live feed.
We’ve all seen the traditional onboarding cycle for customer success and support agents. It usually involves a week of intensive product training, a few days of shadowing a senior rep, and then the inevitable "toss them into the deep end" moment. The problem? That deep end is full of real customers…
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- 2026-09-01 08:30 · DEV Community — AI
Why Your New Hires Are Failing Their First Customer Calls (And How to Fix It)