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Your AI promised 1,204 refunds in '3-5 business days.' 741 of them were never filed.

A home-security installer in the Southeast — 9,000 monitoring subscribers, a billing team of three, an AI handling 71% of first-touch support — spent last quarter answering the same question 4,100 times: "where is my money?" The refunds themselves were not the problem. The company approves refunds…

Read the full story at DEV Community — AI ↗

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  1. 2026-11-14 07:12 · DEV Community — AI
    Your AI promised 1,204 refunds in '3-5 business days.' 741 of them were never filed.

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