Your AI replies in 40 seconds, so it broke your 4-hour SLA — by restarting the clock six times
This story is from 2026-10-29. It is preserved in the archive; the latest stories are on the live feed.
A hosting company lost a $38,000 account over a timer. The contract said: every ticket gets a first response within 4 business hours. Their dashboard showed first response time of 41 seconds, because an AI agent answered everything instantly. On paper they were the fastest support operation their c…
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- 2026-10-29 12:17 · DEV Community — AI
Your AI replies in 40 seconds, so it broke your 4-hour SLA — by restarting the clock six times