Your AI said 'one moment please' — and the customer heard nothing for 9 minutes
This story is from 2026-10-25. It is preserved in the archive; the latest stories are on the live feed.
A pest-control company in Georgia ran the numbers on their AI phone agent and found something their dashboard will never show. The agent handled 1,900 calls last month. Average handle time: 2 minutes 40 seconds. Satisfaction tags: fine. But 17% of calls — roughly one in six — contained the same pat…
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- 2026-10-25 02:06 · DEV Community — AI
Your AI said 'one moment please' — and the customer heard nothing for 9 minutes