Your AI Support Agent's Best Feature Is Knowing When to Give Up
This story is from 2026-09-26. It is preserved in the archive; the latest stories are on the live feed.
Most teams building an AI support agent obsess over deflection rate. Wrong metric to optimize first. The agents that actually work in production aren't the ones that answer everything. They're the ones that answer what they can confidently handle and hand off the rest cleanly, with context, before…
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- 2026-09-26 12:01 · DEV Community — AI
Your AI Support Agent's Best Feature Is Knowing When to Give Up