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Your AI Support Is Only as Good as Your Knowledge Base

This story is from 2026-09-26. It is preserved in the archive; the latest stories are on the live feed.

When we started working on AI customer support for FeedLog , I thought the AI model would be the difficult part. It wasn't. The bigger problem was much more boring: The knowledge base. Most small SaaS products don't have perfect documentation AI support demos usually assume something like this alre…

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  1. 2026-09-26 06:21 · DEV Community — AI
    Your AI Support Is Only as Good as Your Knowledge Base

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