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Your AI told the customer they were cancelled. The subscription renewed 11 days later.

A dental practice software vendor — 9 people, about 4,200 subscribers on monthly plans — found this in a chargeback report, not in a support dashboard. A hygienist at a two-chair clinic had written in on the 3rd: "Please cancel my subscription, we sold the practice." The agent replied in six second…

Read the full story at DEV Community — AI ↗

Timeline · 1 report

  1. 2026-11-06 13:30 · DEV Community — AI
    Your AI told the customer they were cancelled. The subscription renewed 11 days later.

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