Your Banking App's Chatbot Isn't the Problem. What's Behind It Is.
This story is from 2026-09-07. It is preserved in the archive; the latest stories are on the live feed.
Ask a typical bank's chatbot to dispute a transaction, and watch it either loop you through a rigid decision tree or hand you off to a human anyway, the exact outcome the chatbot was supposed to prevent. That gap between "we have an AI assistant " and "our customer operations actually got faster" i…
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- 2026-09-07 05:38 · DEV Community — Machine Learning
Your Banking App's Chatbot Isn't the Problem. What's Behind It Is.