Your Customer Feedback Has a Silent Failure Rate, and It's Way Higher Than You Think
This story is from 2026-09-15. It is preserved in the archive; the latest stories are on the live feed.
If your feedback loop failed silently 96% of the time, you'd call it a broken system and page someone. That's roughly the failure rate for customer feedback in general. Only about 4% of unhappy users actually tell you something's wrong. The other 96% just churn without a stack trace. Which is a wei…
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- 2026-09-15 09:18 · DEV Community — AI
Your Customer Feedback Has a Silent Failure Rate, and It's Way Higher Than You Think