Your most polite customers are the ones you’re about to lose.
This story is from 2026-08-30. It is preserved in the archive; the latest stories are on the live feed.
Think of the last time you said an app was “fine.” You still have it on your phone. You still open it when you’re tired. You would not recommend it to a friend. You also would not write to support. Support is for a missing order. “Fine” is quieter than that. “Fine” means you order less, then you st…
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- 2026-08-30 17:43 · DEV Community — AI
Your most polite customers are the ones you’re about to lose.