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Your Software Can't Heal What It Can't See: Support Is the Missing Loop

Picture a customer writing in to your SaaS product: "new leads stopped showing up in our CRM." Your dashboards are green. No exceptions in error tracking, no 5xx spike, p95 latency flat. By every machine-readable measure the app is healthy. It isn't. It's broken for that one customer, and the only…

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  1. 2026-10-31 20:27 · DEV Community — AI
    Your Software Can't Heal What It Can't See: Support Is the Missing Loop

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