Your Support Inbox Might Be Your Best Product Research Tool
This story is from 2026-09-26. It is preserved in the archive; the latest stories are on the live feed.
Product teams spend a lot of time asking users for feedback. Feedback boards. Surveys. Interviews. Feature request forms. But while building FeedLog , I've started thinking about another source of feedback: Customer support conversations. Because users don't always realize they're giving you produc…
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- 2026-09-26 06:22 · DEV Community — AI
Your Support Inbox Might Be Your Best Product Research Tool