Your Transcript Has a Sentence Nobody Said During the Silence
You built the support tool in an afternoon. Every call recorded, every recording sent through an open speech recognition model, every transcript searchable. The team loved it. Then a supervisor read a transcript back to a customer, during a complaint, and the customer said, I never said that. She w…
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- 2026-10-30 08:32 · DEV Community — Machine Learning
Your Transcript Has a Sentence Nobody Said During the Silence