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Zendesk's AI Agents Lost Chats in Europe for Nearly Five Days, Its Own Incident Report Shows

The customer-service bot needed customer service. For nearly five days, EU conversations in Zendesk's AI Agents product went missing or arrived late. Zendesk's own incident report says that from 16 to 21 October, EU customers of its AI Agents Advanced product saw agent and customer messages delayed…

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  1. 2026-11-01 00:51 · DEV Community — AI
    Zendesk's AI Agents Lost Chats in Europe for Nearly Five Days, Its Own Incident Report Shows

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