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AI in customer experience has an orchestration problem, not an adoption problem

Every information technology leader I talk to has an artificial intelligence story about customer experience. Almost none has an outcome story. That gap is now measurable. Talkdesk Inc., in partnership with NewtonX, surveyed 252 director-level-and-above leaders in customer experience, IT, operation…

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  1. 2026-10-02 17:37 · SiliconANGLE AI
    AI in customer experience has an orchestration problem, not an adoption problem

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