I Built a Product Around a Customer's Workaround
This story is from 2026-10-05. It is preserved in the archive; the latest stories are on the live feed.
A customer showed me a process that involved copying information into a document, highlighting certain lines, and sending screenshots to a colleague. It looked absurdly inefficient. My first instinct was to build a better version of the entire workflow. Then I asked why they used the screenshots. I…
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- 2026-10-05 01:41 · DEV Community — AI
I Built a Product Around a Customer's Workaround